Our site, www.avantarte.com is operated by Avant Arte B.V., a Dutch registered company whose main trading address is Amsterdamsestraatweg 37, 1411AW, Naarden, The Netherlands.
To contact us, please email us at firstname.lastname@example.org or use any of the methods provided on our contact page.
All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
ACCESS TO OUR SITE
Access to our site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our site. We may alter, suspend or discontinue our site (or any part of it) at any time and without notice. We will not be liable to you in any way if our site (or any part of it) is unavailable at any time and for any period.
INTELLECTUAL PROPERTY RIGHTS
All content included on our site and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content is protected by applicable Dutch and international intellectual property laws and treaties.
You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from our site unless given express written permission to do so by us.
LINKS TO OUR SITE
You may link to our site provided that you do so in a fair and legal manner. You do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists; you do not use any logos or trademarks displayed on our site without our express written permission; and you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.
LINKS TO OTHER SITES
Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Certain parts of our site (including the ability to purchase goods from us) may require an account in order to access them.
You may not create an Account if you are under 18 years of age. If you are under 18 years of age and wish to use the parts of our site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
We recommend that you choose a strong password for your account. It is your responsibility to keep your password safe. If you believe your Account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.
You must not use anyone else’s Account without the express permission of the user to whom the Account belongs.
If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our site requiring an Account for access.
COMMUNICATION FROM US
If we have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 14 business days for your new preferences to take effect.
For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us.
Nothing on our site constitutes advice on which you should rely. It is provided for general information purposes only.
To the fullest extent permissible by law, we accept no liability to any user for any loss or damage arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site.
We exercise all reasonable skill and care to ensure that our site is free from viruses and other malware. However, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our site or any other site referred to on our site.
ACCEPTABLE USAGE POLICY
You may only use our site in a manner that is lawful. You must not use our site in any way, or for any purpose, that is unlawful or fraudulent.
PRIVACY AND COOKIES
This page states the Terms of Sale under which goods are sold by us to customers through www.avantarte.com. Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods from our site.
GOODS, PRICING AND AVAILABILITY
We make all reasonable efforts to ensure that all images and descriptions goods available from us correspond to the actual goods. Please note, however, images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of goods may vary.
We cannot guarantee that goods will always be available. Stock indications are provided on our site where possible, however such indications may not always be accurate.
We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.
Delivery and framing charges are not always included in the price of goods displayed on our site. Delivery and framing options and related charges will be presented to you as part of the order process.
Please be aware that international orders may be subject to relevant customs duties of the destination country. These duties are payable by you, the customer. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. We cannot discount or reimburse you for these costs.
Our site will guide you through the ordering process. Before submitting your order you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
Avant Arte B.V. reserves the right to decline or cancel orders for any reason. In the unlikely event that we do not accept or cannot fulfil your order, we will notify you by email to the email address you provided when submitting your order. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 30 days.
PAYMENT & REFUND
Payment for goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
Any refunds due will be made using the same payment method that you used when ordering the goods. Refunds for returned items will be made within 14 days of receiving the goods in our warehouse.
All goods purchased through our site will typically be shipped from our warehouse within 4 weeks of order, however, this may take slightly longer (particularly in the case of pre-ordered or framed works). We will endeavour to keep you informed of any delays during this period.
We ship all orders on our standard service using premium global carriers.
If for any reason our fulfilment partner is unable to deliver to your chosen delivery address, they will leave a note with instructions for arranging re-delivery in line with their own company policy. If you do not collect the goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
Delivery shall be deemed complete and the responsibility for the goods will pass to you once we have delivered the goods to the address you have provided.
Ownership of the goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
FAULTY, DAMAGED OR INCORRECT GOODS
If any goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) goods, please contact us at email@example.com as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
Beginning on the day that you receive the goods (and ownership of them) you have a 30 calendar day right to reject the goods and to receive a full refund if they do not conform as stated above.
Please note that you will not be eligible to claim under this clause if we informed you of the fault(s), damage or other problems with the goods before you purchased them.
CANCELLING AND RETURNING GOODS IF YOU CHANGE YOUR MIND
All requests for cancellations or adjustments must be made within 24 hours of your order being placed. Unfortunately, we cannot accommodate any requests made after this time, as the artwork will have been sent to our framing partner or have been packaged to be shipped to you.
If you would like to return your purchase, please make sure it is returned in the original packaging and in perfect condition within 14 days of receipt. We cannot offer refunds on the costs of framing or delivery and we ask that you arrange and pay for the return shipment to our HQ in the Netherlands.
OUR LIABILITY TO CUSTOMERS
We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale or as a result of our negligence. We will not be responsible for any loss or damage that is not foreseeable.
We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. If such an event arises, we will inform you as soon as is reasonably possible, and we will take all reasonable steps to minimise the delay.
We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
- The right to be forgotten, i.e. the right to us to delete or otherwise dispose of any of your personal data that we hold.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first.
PERSONAL DATA WE COLLECT
Our site collects certain information automatically, including your IP address, the type of browser you are using, and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution. If you sign up to our mailing list, create an account or place an order with us, we will collect additional data including your name, email address and shipping/billing address as required to fulfil our services to you.
If you send us an email or are in contact with us via telephone or messaging platforms, we may collect your name, your email address, and any other information which you choose to give us. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.
The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, including in this case, the proper operation and functionality of our site, provision of opted into marketing services, payment processing & order fulfilment.
USE OF PERSONAL DATA
Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times.
STORAGE OF PERSONAL DATA
We will only store your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, the GDPR, and/or to equivalent standards by law.
SHARING PERSONAL DATA
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
For proper performance of our business operations and services, for example when necessary to process your order, to ensure the safety and security of our website or to market to you using trusted third party vendors.
ACCESSING YOUR PERSONAL DATA
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to our email or postal addresses.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: firstname.lastname@example.org
Postal Address: Avant Arte B.V., Amsterdamsestraatweg 37, 1411 AW Naarden, Netherlands
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
DEFINITIONS AND INTERPRETATION
|“Cookie”||means a small file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site;|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);|
|“personal data”||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”)|
By using our site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us, for example for advertising purposes.
All Cookies used by and on our site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.
It is important for us to understand how you use our site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping us to improve our site and your experience of it.
Functionality Cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
Third Party Cookies
Third party Cookies are not placed by us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these Cookies will work in the same way as analytics Cookies described above).
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session Cookies are deleted when you close your browser.
Cookies on our site are not permanent and will expire a certain period.
Our site uses analytics services provided by Google Analytics through Google Tag Manager. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it.
CONSENT AND CONTROL
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of our site may not function fully or as intended.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (iOS): https://support.apple.com/en-gb/HT201265
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)