All requests for cancellations or changes must be made within 24 hours of placing your order. Unfortunately we cannot accommodate any requests made after this time, as the artwork will already have been dispatched to our framing partner or packaged ready to be shipped to your address.
If your artwork arrives and doesn’t meet your expectations, or if you receive an incorrect shipment, please contact us via the online chat or email email@example.com as soon as is reasonably possible. In such cases, you will have 14 days to notify us about the problem. Where appropriate, we will be happy to arrange a refund, repair or replacement.
Please note that you will not be eligible to claim under this clause if you were made aware of the reason for your claim prior to purchase.
Once your artwork has arrived, you have 14 days to let us know if you're not 100% happy with it and would like a refund. You can get in touch with us at firstname.lastname@example.org.
We are only able to process refunds for artworks returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the box where applicable.
For all returns we arrange a door to door collection, which we will coordinate with you directly following your request. A tracking number will be provided. Please do not book your own courier as this will not be tracked by our system and could mean that your order is not eligible for a refund.
Once we have safely received the artwork we will process your refund. Refunds for returned goods will be made within 14 days of their arrival to our warehouse. All refunds will be issued to the original payment method, and can take 5-10 days to appear in your account.
You will be refunded for the price of the artwork, minus a handling fee. The exact amount varies based on size, weight and location.
Avant Arte will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.
Artworks must be returned in perfect condition, including in their original packaging and with the Certificate of Authenticity you received with the piece, if applicable. We are unable to accept any returns that are missing their Certificate of Authenticity.
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