Orders and shipping

We like to make sure each piece is absolutely perfect. This means orders can take 2-4 weeks to get to you while any required framing is done, the piece is checked, and is given the seal of approval from the artist themselves.

Every finished work we send is packed in a flat, wooden box that has been custom-built for your piece. Once securely packaged inside the box, we attach your shipping labels and any necessary customs documents, as well as including your Certificate of Authenticity (if applicable), signed by the artist.

Please remember to take extra care when opening the packaging and unwrapping your artwork. We include handling gloves for you to use for this – or if you just fancy wearing them out on weekends.

Shipping costs depend on the size, weight and destination of your piece. Shipping costs are calculated prior to checkout and included in the total cost of your order. All orders are shipped using our selected premium carriers.

Yes! We ship internationally using selected global carriers.

Please be aware that international orders may be subject to the relevant customs duties of the destination country. Duty tax should be paid upon arrival and are in addition to shipping and handling costs. If your delivery address is in Canada, Japan, Norway, Switzerland or United Kingdom we include duty tax in our shipping fee. Unfortunately as customs charges are governmental taxes, we cannot discount or reimburse you for these costs.

If your country is not an option at checkout, please email us at info@avantarte.com and we'll contact our carriers directly to get a delivery quote.

We declare all shipments as limited edition artworks, subject to the nature of the piece ordered. We will declare the amount you paid the for work.

We cannot mark your shipment as a gift.

Yes, but only if this is your first order from Avant Arte that is being shipped to the US.

If you've previously had an Avant Arte order shipped to the US and have already completed the form, you don't need to do it again.

This is a form you will need to complete the first time you have an order from Avant Arte shipped to the US.

All goods worth over $2,500 that are imported into the US require formal entry by US Customs and Border Protection and need to be assigned to a registered importer – which is you as the buyer of a piece.

Once you submit this form, you will become known as an Importer of Record, which means that the process will be much quicker the next time you do this.

The only way to register as an Importer of Record is to complete the CBP Form 5106. Unfortunately, this process sits outside of Avant Arte's control as it is a matter between each importer and the US CBP – however, we are here to help and guide you through as much as we can. When you order a piece of Avant Arte and add a US shipping address, we'll email you with more information about completing this form. You can also get in touch with us at info@avantarte.com.

Yes. Every shipment to any of our collectors is fully insured from the moment it leaves our warehouse to the moment it arrives at your door.

We ship all works from our headquarters in The Netherlands.

VAT 
We charge VAT when shipping to EU addresses at the local rate. When an EU-based customer checks out, we’ll display the VAT automatically.

If you are buying art for a VAT registered business, get in touch first and we can provide a VAT exempt invoice.

Duty tax
Shipping artwork outside of the EU is often subject to duty tax. The taxed amount varies depending on the artwork and customs laws in the delivery country.

If your delivery address is in Canada, Japan, Norway, Switzerland or United Kingdom we include duty tax in our shipping fee. This allows us to charge at the local rate and avoid border delays.

We ask all Avant Arte collectors to sign a Resale Agreement. You'll be asked to sign this whenever you place an order.

The motivation behind this is that we want our artist's works to be enjoyed in the collections and the homes of our collectors. That's why we ask all collectors to sign an agreement to not resell their piece for 2 years.

We understand that collections evolve and collectors may want or need to sell pieces. In that instance, we want to make sure that our collector community has the first opportunity to buy any works that are going to be made available and that we can protect our artist by facilitating this privately.

We ship all orders on our standard service using premium global carriers. If you require express shipping, please contact us directly and we can get this sorted.

Most shipments are delivered within 3-7 business days, depending on location. Please contact us via the website chat or email info@avantarte.com and we'll provide you with more information where we can.

VAT is only required when shipping to an address within the EU, and will be charged at the local VAT rate.

When browsing from a country within the EU, the prices are displayed inclusive of VAT.

If you are buying art for a VAT registered business, get in touch first and we can provide a VAT exempt invoice.

We ship all works from our headquarters in The Netherlands.

We use FedEx DHL and TNT, along with carefully chosen fine art shipping companies to make sure your work arrives in perfect condition.

Don’t see your question here? You can reach Klarna at https://www.klarna.com/ie/customer-service/ or by downloading the Klarna app.

Who can pay with Klarna?

Customers in Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal and Spain will have the option to use Klarna when purchasing some works.

What Klarna payment options are available?

This can be different depending on the value of the order, your address, and the cardholder details. All at the time of your purchase available payment options will be presented at checkout.

What happens if I make a return?

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

There's something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are damaged, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

What happens if I don’t pay for my Pay in 3 instalments order?

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You may be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.