Returns

If you’ve changed your mind shortly after placing an order or your artwork has arrived not as you were hoping, please get in touch with us directly via the online chat or email info@avantarte.com. There is more information about our returns and cancellations policy and answers to other frequently asked questions below.

CAN I CANCEL OR MAKE ADJUSTMENTS TO MY ORDER?

All requests for cancellations or adjustments must be made within 24 hours of your order being placed. Unfortunately we cannot accommodate any requests made after this time, as the artwork will have been sent to our framing partner or have been packaged to be shipped to you.

WHAT IS YOUR RETURN POLICY?

We give our collectors 14 days to make sure you are completely happy your purchase. During this period, you can see the work as you would in a gallery and live with it in your home and collection, returning the artwork to us if you are not 100% happy with it.

If you would like to return your purchase, please make sure it is returned in the original packaging and in perfect condition. You will receive a full refund for the artwork within 14 days. We cannot offer refunds on the costs of framing or delivery and we ask that you arrange and pay for the return shipment to our HQ in the Netherlands.

If your work arrives to you with flaws or damage, you may be eligible for a replacement or return. We ask that you report any problems within 48 hours of receiving your order by emailing info@avantarte.com with details of the issue.

AM I ELIGIBLE FOR A REPLACEMENT OR A RETURN?

Artworks must be returned in perfect condition, including in their original packaging and with the Certificate of Authenticity you received with the piece. We are unable to accept any returns without the Certificate of Authenticity.

If we are able to accept your return, you will receive a full refund for the artwork within 14 days. We cannot offer refunds on the costs of framing or delivery and we ask that you arrange and pay for the return shipment to our HQ in the Netherlands.

Please bear in mind that artwork may not be replaceable since all of our works are limited editions.

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